The Retail, Hospitality, and Tourism industry encompasses a wide range of services, including shopping, food service, lodging, event coordination, and recreational planning. Whether working in a retail store, restaurant, hotel, or tourism site, professionals in this field focus on customer service, satisfaction, and creating memorable experiences. Careers in this industry often require strong interpersonal, communication, and organizational skills—skills that are highly transferable across many other sectors.
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Top jobs that Require Community College Credentials
How much will I make per hour?
Chefs and Head Cooks
Job openings per year:
264How much will I make?
- Entry-level: $19.73/hr.
- Median: $26.44/hr.
- Experienced: $36.02/hr.
Entertainment and Recreation Managers, Except Gambling
Job openings per year:
94How much will I make?
- Entry-level: $29.64/hr.
- Median: $37.99/hr.
- Experienced: $49.57/hr.
Fashion Designers
Job openings per year:
21How much will I make?
- Entry-level: $22.05/hr.
- Median: $32.04/hr.
- Experienced: $40.27/hr.
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Job openings per year:
105How much will I make?
- Entry-level: $20.87/hr.
- Median: $25.29/hr.
- Experienced: $32.52/hr.
First-Line Supervisors of Food Preparation and Serving Workers
Job openings per year:
1324How much will I make?
- Entry-level: $21.51/hr.
- Median: $22.64/hr.
- Experienced: $27.20/hr.
First-Line Supervisors of Gambling Services Workers
Job openings per year:
40How much will I make?
- Entry-level: $30.75/hr.
- Median: $36.52/hr.
- Experienced: $37.25/hr.
First-Line Supervisors of Personal Service Workers
Job openings per year:
98How much will I make?
- Entry-level: $21.84/hr.
- Median: $25.82/hr.
- Experienced: $30.60/hr.
First-Line Supervisors of Retail Sales Workers
Job openings per year:
911How much will I make?
- Entry-level: $20.02/hr.
- Median: $24.68/hr.
- Experienced: $30.55/hr.
Food Service Managers
Job openings per year:
311How much will I make?
- Entry-level: $23.49/hr.
- Median: $32.41/hr.
- Experienced: $41.79/hr.
Interior Designers
Job openings per year:
50How much will I make?
- Entry-level: $24.55/hr.
- Median: $36.19/hr.
- Experienced: $51.12/hr.
Lodging Managers
Job openings per year:
39How much will I make?
- Entry-level: $27.06/hr.
- Median: $35.89/hr.
- Experienced: $41.38/hr.
Meeting, Convention, and Event Planners
Job openings per year:
139How much will I make?
- Entry-level: $25.27/hr.
- Median: $32.82/hr.
- Experienced: $40.07/hr.
Merchandise Displayers and Window Trimmers
Job openings per year:
96How much will I make?
- Entry-level: $19.50/hr.
- Median: $21.31/hr.
- Experienced: $24.24/hr.
Tour and Travel Guides
Job openings per year:
99How much will I make?
- Entry-level: $18.48/hr.
- Median: $22.83/hr.
- Experienced: $25.06/hr.
Top Employers & Skills
Employers
- Starbucks
- Walmart
- Safeway/Albertsons
- Marriott International
- Oakmont Senior Living
- Taco Bell
- Panda Express
- TJX
- Macy's
- CVS Health
- Nugget Market
- Save Mart Supermarkets
- Whole Foods
- United Auburn Indian Community/ Thunder Valley Casino
- McDonald's
- Cache Creek Casino Resort
- Sprouts Farmers Market
- Hard Rock International
- Target
- Raley’s Supermarkets
Specialized skills
- Merchandising
- Restaurant Operation
- Lifting Ability
- Food Safety and Sanitation
- Retail Sales
- Cash Handling
- Inventory Management
- Marketing
- General Mathematics
- Customer Complaint Resolution
Technology & software skills
- Microsoft Office (Excel, Outlook, Word, PowerPoint)
- Inventory Management System
- Spreadsheets
- Productivity Software
- Operating Systems
- Property Management Software
- Salesforce
- Adobe Forms
- Applicant Tracking Systems
- Project Management Software
Employability skills
- Customer Service
- Communication
- Sales
- Management/Leadership
- Operations
- Cleanliness
- Detail Oriented
- Teamwork
- Multitasking
- Professionalism
Lightcast 2026.3; QCEW, non-QCEW, Self-Employed. Compiled by the North/Far North Center of Excellence for Labor Market Research
Chefs and Head Cooks
Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.
Sample of reported job titles:
- Banquet Chef
- Chef
- Cook
- Executive Chef (Ex Chef)
- Executive Pastry Chef
- Executive Sous Chef
- Food and Beverage Director
- Head Cook
- Kitchen Manager
- Sous Chef
Tasks:
- Monitor sanitation practices to ensure that employees follow standards and regulations.
- Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.
- Supervise or coordinate activities of cooks or workers engaged in food preparation.
- Order or requisition food or other supplies needed to ensure efficient operation.
- Inspect supplies, equipment, or work areas to ensure conformance to established standards.
- Check the quantity and quality of received products.
- Check the quality of raw or cooked food products to ensure that standards are met.
- Estimate amounts and costs of required supplies, such as food and ingredients.
- Coordinate planning, budgeting, or purchasing for all the food operations within establishments such as clubs, hotels, or restaurant chains.
- Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.
- Plan, direct, or supervise food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel.
- Determine how food should be presented and create decorative food displays.
- Prepare and cook foods of all types, either on a regular basis or for special guests or functions.
- Determine production schedules and staff requirements necessary to ensure timely delivery of services.
- Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.
- Recruit and hire staff, such as cooks and other kitchen workers.
- Record production or operational data on specified forms.
- Meet with sales representatives to negotiate prices or order supplies.
- Arrange for equipment purchases or repairs.
- Demonstrate new cooking techniques or equipment to staff.
- Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.
Entertainment and Recreation Managers, Except Gambling
Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.
Sample of reported job titles:
- Aquatic Program Manager
- Camp Director
- Events Manager
- Golf Course Manager
- Ice Arena Director
- Park Manager
- Recreation Director
- Recreation Manager
- Recreation Superintendent
- Social Activities Director
Tasks:
- Write budgets to plan recreational activities or programs.
- Talk to coworkers using electronic devices, such as computers and radios.
- Talk to customers to convey information about events or activities.
- Plan programs of events or schedules of activities.
- Explain rules and regulations of facilities and entertainment attractions to customers.
- Calculate and record department expenses and revenue.
- Interview and hire associates to fill staff vacancies.
- Assign tasks and work hours to staff.
- Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
- Resolve customer complaints regarding worker performance or services rendered.
- Train workers in company procedures or policy.
- Administer first aid in emergency situations.
- Write and present strategies for recreational facility programming using customer or employee data.
- Store and retrieve equipment, such as vehicles, radios, and ride components.
- Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
- Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
- Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.
Fashion Designers
Design clothing and accessories. Create original designs or adapt fashion trends.
Sample of reported job titles:
- Apparel and Accessories Designer
- Apparel Designer
- Costume Designer
- Designer
- Fashion Design Contractor
- Fashion Designer
- Fashion Graphic Designer
- Fashion Stylist
- Handbag Designer
- Product Developer
Tasks:
- Sketch rough and detailed drawings of apparel or accessories, and write specifications such as color schemes, construction, material types, and accessory requirements.
- Examine sample garments on and off models, modifying designs to achieve desired effects.
- Confer with sales and management executives or with clients to discuss design ideas.
- Select materials and production techniques to be used for products.
- Provide sample garments to agents and sales representatives, and arrange for showings of sample garments at sales meetings or fashion shows.
- Direct and coordinate workers involved in drawing and cutting patterns and constructing samples or finished garments.
- Identify target markets for designs, looking at factors such as age, gender, and socioeconomic status.
- Collaborate with other designers to coordinate special products and designs.
- Attend fashion shows and review garment magazines and manuals to gather information about fashion trends and consumer preferences.
- Purchase new or used clothing and accessory items as needed to complete designs.
- Visit textile showrooms to keep up-to-date on the latest fabrics.
- Adapt other designers’ ideas for the mass market.
- Test fabrics or oversee testing so that garment care labels can be created.
- Determine prices for styles.
- Develop a group of products or accessories, and market them through venues such as boutiques or mail-order catalogs.
- Draw patterns for articles designed, cut patterns, and cut material according to patterns, using measuring instruments and scissors.
- Sew together sections of material to form mockups or samples of garments or articles, using sewing equipment.
- Design custom clothing and accessories for individuals, retailers, or theatrical, television, or film productions.
- Research the styles and periods of clothing needed for film or theatrical productions.
- Read scripts and consult directors and other production staff to develop design concepts and plan productions.
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services
Directly supervise and coordinate activities of entertainment and recreation related workers.
Sample of reported job titles:
- Caddymaster
- Community Life Director
- Guest Services Manager
- Guest Services Supervisor
- Hair Salon Manager
- Recreation Coordinator
- Recreation Supervisor
- Salon Manager
- Summer Camp Supervisor
- Visitor Experience Supervisor
Tasks:
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Train workers in proper operational procedures and functions and explain company policies.
- Furnish customers with information on events or activities.
- Collaborate with staff members to plan or develop programs of events or schedules of activities.
- Resolve customer complaints regarding worker performance or services rendered.
- Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.
- Direct or coordinate the activities of entertainment and recreation related workers.
- Recruit and hire staff members.
- Inform workers about interests or special needs of specific groups.
- Provide staff with assistance in performing difficult or complicated duties.
- Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Meet with managers or other supervisors to stay informed of changes affecting workers or operations.
- Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.
- Take disciplinary action to address performance problems.
- Apply customer feedback to service improvement efforts.
- Observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications.
- Analyze and record personnel or operational data and write related activity reports.
- Participate in continuing education to stay abreast of industry trends and developments.
First-Line Supervisors of Food Preparation and Serving Workers
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Sample of reported job titles:
- Cafeteria Manager
- Dietary Supervisor
- Dining Services Director
- Food and Beverage Director
- Food and Nutrition Services Supervisor
- Food Production Supervisor
- Food Service Supervisor
- Kitchen Manager
- Kitchen Supervisor
- Restaurant Manager
Tasks:
- Resolve customer complaints regarding food service.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Present bills and accept payments.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Supervise and participate in kitchen and dining area cleaning activities.
- Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Greet and seat guests, and present menus and wine lists.
- Evaluate new products for usefulness and suitability.
- Compile and balance cash receipts at the end of the day or shift.
- Forecast staff, equipment, and supply requirements, based on a master menu.
- Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
- Record production, operational, and personnel data on specified forms.
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
- Estimate ingredients and supplies required to prepare a recipe.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
- Schedule parties and take reservations.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
- Develop equipment maintenance schedules and arrange for repairs.
First-Line Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Sample of reported job titles:
- Casino Manager
- Casino Shift Manager (CSM)
- Floor Supervisor
- Pit Boss
- Pit Supervisor
- Slot Floor Person
- Slot Shift Manager
- Slot Shift Supervisor
- Slot Supervisor
- Table Games Supervisor
Tasks:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons’ complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons’ questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Attach “out of order” signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Evaluate workers’ performance and prepare written performance evaluations.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
- Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
- Record, issue receipts for, and pay off bets.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
- Interview and hire workers.
- Train, supervise, schedule, and evaluate workers.
First-Line Supervisors of Personal Service Workers
Supervise and coordinate activities of personal service workers.
Sample of reported job titles:
- Adult Family Home Program Manager
- Aquatics Supervisor
- Bar and Restaurant Manager
- Clinical Care Coordinator
- Clinical Coordinator
- Clinical Services Program Manager
- Direct Care Supervisor
- Housekeeping Supervisor
- Resident Care Supervisor
Tasks:
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Recruit and hire staff members.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Inform management about problems, such as employee disputes.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Apply customer feedback to service improvement efforts.
- Inform workers about interests or special needs of specific groups.
- Requisition necessary supplies, equipment, or services.
- Direct marketing, advertising, or other customer recruitment efforts.
First-Line Supervisors of Retail Sales Workers
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Sample of reported job titles:
- Bakery Manager
- Delicatessen Manager
- Department Manager
- Department Supervisor
- Grocery Manager
- Key Carrier
- Meat Department Manager
- Parts Sales Manager
- Shift Manager
- Store Manager
Tasks:
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
- Review inventory and sales records to prepare reports for management and budget departments.
- Inventory stock and reorder when inventory drops to a specified level.
- Establish and implement policies, goals, objectives, and procedures for the department.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Enforce safety, health, and security rules.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
- Establish credit policies and operating procedures.
- Plan budgets and authorize payments and merchandise returns.
Food Service Managers
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Sample of reported job titles:
- Banquet Manager
- Catering Manager
- CDM (Certified Dietary Manager)
- Dining Service Director
- F and B Manager (Food and Beverage Manager)
- Food Service Director
- Food Service Manager
- Food Service Supervisor
- Kitchen Manager
- Restaurant Manager
Tasks:
- Count money and make bank deposits.
- Establish standards for personnel performance and customer service.
- Keep records required by government agencies regarding sanitation or food subsidies.
- Schedule staff hours and assign duties.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Maintain food and equipment inventories, and keep inventory records.
- Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Greet guests, escort them to their seats, and present them with menus and wine lists.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Take dining reservations.
- Create specialty dishes and develop recipes to be used in dining facilities.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
Interior Designers
Plan, design, and furnish the internal space of rooms or buildings. Design interior environments or create physical layouts that are practical, aesthetic, and conducive to the intended purposes. May specialize in a particular field, style, or phase of interior design.
Sample of reported job titles:
- Certified Kitchen Designer
- Color and Materials Designer
- Commercial Interior Designer
- Decorating Consultant
- Designer
- Interior Decorator
- Interior Design Consultant
- Interior Design Coordinator
- Interior Designer
- Registered Interior Designer
Tasks:
- Design plans to be safe and to be compliant with the American Disabilities Act (ADA).
- Use computer-aided drafting (CAD) and related software to produce construction documents.
- Research health and safety code requirements to inform design.
- Confer with client to determine factors affecting planning of interior environments, such as budget, architectural preferences, purpose, and function.
- Advise client on interior design factors, such as space planning, layout and use of furnishings or equipment, and color coordination.
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
- Review and detail shop drawings for construction plans.
- Inspect construction work on site to ensure its adherence to the design plans.
- Render design ideas in form of paste-ups or drawings.
- Subcontract fabrication, installation, and arrangement of carpeting, fixtures, accessories, draperies, paint and wall coverings, art work, furniture, and related items.
- Select or design, and purchase furnishings, art work, and accessories.
- Estimate material requirements and costs, and present design to client for approval.
- Research and explore the use of new materials, technologies, and products to incorporate into designs.
- Design spaces to be environmentally friendly, using sustainable, recycled materials when feasible.
- Formulate environmental plan to be practical, esthetic, and conducive to intended purposes, such as raising productivity or selling merchandise.
- Plan and design interior environments for boats, planes, buses, trains, and other enclosed spaces.
Lodging Managers
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Sample of reported job titles:
- Bed and Breakfast Innkeeper
- Front Desk Manager
- Front Office Director
- Front Office Manager
- Guest Relations Manager
- Guest Services Manager
- Hotel Manager
- Night Manager
- Resort Manager
- Rooms Director
Tasks:
- Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Manage and maintain temporary or permanent lodging facilities.
- Train staff members.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility’s policies and procedures.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Assign duties to workers, and schedule shifts.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Interview and hire applicants.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Collect payments and record data pertaining to funds and expenditures.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Prepare required paperwork pertaining to departmental functions.
- Show, rent, or assign accommodations.
- Perform marketing and public relations activities.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Book tickets for guests for local tours and attractions.
Meeting, Convention, and Event Planners
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Sample of reported job titles:
- Catering Director
- Conference Planner
- Conference Planning Manager
- Conference Services Director
- Conference Services Manager
- Convention Services Director
- Convention Services Manager (CSM)
- Event Coordinator
- Events Manager
- Special Events Coordinator
Tasks:
- Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
- Review event bills for accuracy and approve payment.
- Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
- Confer with staff at a chosen event site to coordinate details.
- Inspect event facilities to ensure that they conform to customer requirements.
- Maintain records of event aspects, including financial details.
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Negotiate contracts with such service providers and suppliers as hotels, convention centers, and speakers.
- Evaluate and select providers of services according to customer requirements.
- Plan and develop programs, agendas, budgets, and services according to customer requirements.
- Hire, train, and supervise volunteers and support staff required for events.
- Conduct post-event evaluations to determine how future events could be improved.
- Direct administrative details, such as financial operations, dissemination of promotional materials, and responses to inquiries.
- Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.
- Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
- Organize registration of event participants.
- Develop event topics and choose featured speakers.
- Promote conference, convention and trades show services by performing tasks such as meeting with professional and trade associations, and producing brochures and other publications.
- Design and implement efforts to publicize events and promote sponsorships.
- Obtain permits from fire and health departments to erect displays and exhibits and serve food at events.
Merchandise Displayers and Window Trimmers
Plan and erect commercial displays, such as those in windows and interiors of retail stores and at trade exhibitions.
Sample of reported job titles:
- Decorator
- Display Associate
- Display Decorator
- Display Specialist
- In-Store Marketing Associate
- Merchandiser
- Visual Merchandiser (VM)
- Visual Merchandising Specialist
Tasks:
- Plan commercial displays to entice and appeal to customers.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Consult with store managers, buyers, sales associates, housekeeping staff, or engineering staff to determine appropriate placement of displays or products.
- Maintain props, products, or mannequins, inspecting them for imperfections, doing touch-ups, cleaning up after customers, or applying preservative coatings as necessary.
- Develop ideas or plans for merchandise displays or window decorations.
- Assemble or set up displays, furniture, or products in store space, using colors, lights, pictures, or other accessories to display the product.
- Install booths, exhibits, displays, carpets, or drapes, as guided by floor plan of building or specifications.
- Select themes, lighting, colors, or props to be used.
- Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
- Attend training sessions or corporate planning meetings to obtain new ideas for product launches.
- Collaborate with others to obtain products or other display items.
- Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
- Obtain plans from display designers or display managers and discuss their implementation with clients or supervisors.
- Take photographs of displays or signage.
- Dress mannequins for displays.
- Supervise or train staff members on daily tasks, such as visual merchandising.
- Store, pack, and maintain inventory records of props, products, or display items.
- Use computers to produce signage.
- Prepare sketches, floor plans, or models of proposed displays.
- Instruct sales staff in color coordination of clothing racks or counter displays.
- Install decorations, such as flags, banners, festive lights, or bunting on or in building, street, exhibit hall, or booth.
- Cut out designs on cardboard, hardboard, or plywood, according to motif of event.
Tour and Travel Guides
Plan, organize, and conduct long-distance travel, tours, and expeditions for individuals and groups.
Sample of reported job titles:
Cruise Counselor, Guide, Naturalist Guide, Tour Coordinator, Tour Escort, Tour Manager, Tour Operations Specialist, Tour Operator, Travel Consultant, Whitewater Rafting Guide
Tasks:
- Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
- Plan tour itineraries, applying knowledge of travel routes and destination sites.
- Resolve any problems with itineraries, service, or accommodations.
- Attend to special needs of tour participants.
- Sell travel packages.
- Evaluate services received on the tour, and report findings to tour organizers.
- Give advice on sightseeing and shopping.
- Administer first aid to injured group participants.
- Explain hunting and fishing laws to groups to ensure compliance.
- Lead individuals or groups to tour site locations and describe points of interest.
- Pilot airplanes or drive land and water vehicles to transport tourists to activity or tour sites.
- Sell or rent equipment, clothing, and supplies related to expeditions.
- Pay bills and record checks issued.
- Verify amounts and quality of equipment prior to expeditions or tours.
- Instruct novices in climbing techniques, mountaineering, and wilderness survival, and demonstrate use of hunting, fishing, and climbing equipment.
- Set up camps, and prepare meals for tour group members.
- Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.
The North region encompasses seven counties (El Dorado, Nevada, Placer, Sacramento, Sutter, Yolo, Yuba).
The Far North region encompasses 15 counties (Butte, Colusa, Del Norte, Glenn, Humboldt, Lake, Lassen, Mendocino, Modoc, Plumas, Shasta, Sierra, Siskiyou, Tehama, Trinity).
Specialized skills are specific to the occupation, or group of occupations, and represent job-specific competencies.
Technical skills refer to the specific software and technology regularly encountered on the job.
Employability skills (sometimes referred to as “common skills”) are foundational skills that cross occupations and industries. Many common skills, like, communication and team work, are also considered soft skills.