Retail, Hospitality and Tourism

The retail, hospitality, and tourism industry include shopping, food service, lodging, and event and recreational planning. Retail store, restaurant, or hotel, this industry’s focus is customer service and satisfaction. Careers in this industry often require strong social, communication, and organizational skills.

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Region

North Far North

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155,155

2023 Jobs

+8%

2023–2028 Projected Change

18.78/hr.

2023 Avg. Entry Level Wage

Top jobs that Require Community College Credentials

How much will I make per hour?

What can I train for?	Job openings per year	Entry-level	Median	Experienced	Programs
First-Line Supervisors of Food Preparation and Serving Workers	1,464	$18.07	$20.38	$25.28	View programs
First-Line Supervisors of Retail Sales Workers	924	$18.29	$22.12	$29.63	View programs
Food Service Managers	405	$20.48	$27.61	$37.21	View programs
Chefs and Head Cooks	253	$22.34	$28.64	$37.58	View programs
First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services	155	$18.66	$22.26	$28.04	View programs
Meeting, Convention, and Event Planners	151	$22.56	$29.46	$38.59	View programs
Tour and Travel Guides	114	$17.38	$19.09	$24.88
First-Line Supervisors of Personal Service Workers	105	$20.76	$23.76	$29.52	View programs
Entertainment and Recreation Managers, Except Gambling	99	$27.38	$35.67	$46.23	View programs
Lodging Managers	59	$23.72	$33.73	$41.42
Interior Designers	52	$22.61	$34.09	$47.23	View programs
First-Line Supervisors of Gambling Services Workers	48	$30.58	$35.01	$36.94

First-Line Supervisors of Food Preparation and Serving Workers

Job openings per year:

1,464

How much will I make?

Entry-level: $18.07/hr.
Median: $20.38/hr.
Experienced: $25.28/hr.

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First-Line Supervisors of Retail Sales Workers

Job openings per year:

924

How much will I make?

Entry-level: $18.29/hr.
Median: $22.12/hr.
Experienced: $29.63/hr.

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Food Service Managers

Job openings per year:

405

How much will I make?

Entry-level: $20.48/hr.
Median: $27.61/hr.
Experienced: $37.21/hr.

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Chefs and Head Cooks

Job openings per year:

253

How much will I make?

Entry-level: $22.34/hr.
Median: $28.64/hr.
Experienced: $37.58/hr.

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First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

Job openings per year:

155

How much will I make?

Entry-level: $18.66/hr.
Median: $22.26/hr.
Experienced: $28.04/hr.

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Meeting, Convention, and Event Planners

Job openings per year:

151

How much will I make?

Entry-level: $22.56/hr.
Median: $29.46/hr.
Experienced: $38.59/hr.

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Tour and Travel Guides

Job openings per year:

114

How much will I make?

Entry-level: $17.38/hr.
Median: $19.09/hr.
Experienced: $24.88/hr.

First-Line Supervisors of Personal Service Workers

Job openings per year:

105

How much will I make?

Entry-level: $20.76/hr.
Median: $23.76/hr.
Experienced: $29.52/hr.

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Entertainment and Recreation Managers, Except Gambling

Job openings per year:

How much will I make?

Entry-level: $27.38/hr.
Median: $35.67/hr.
Experienced: $46.23/hr.

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Lodging Managers

Job openings per year:

How much will I make?

Entry-level: $23.72/hr.
Median: $33.73/hr.
Experienced: $41.42/hr.

Interior Designers

Job openings per year:

How much will I make?

Entry-level: $22.61/hr.
Median: $34.09/hr.
Experienced: $47.23/hr.

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First-Line Supervisors of Gambling Services Workers

Job openings per year:

How much will I make?

Entry-level: $30.58/hr.
Median: $35.01/hr.
Experienced: $36.94/hr.

Top Employers & Skills

Employers

Starbucks
Macy's
Taco Bell
Marriott International
Cache Creek Casino Resort
Walmart
Safeway
CVS Health
Albertsons
Sally Beauty Supply
Aimbridge Hospitality
Hilton
TJX
Target
T-Mobile US
SAS Retail Services
Hard Rock International
Domino's Pizza
Sprouts Farmers Market
Chili's Grill & Bar

Specialized skills

Merchandising
Restaurant Operation
Selling Techniques
Cash Handling
Food Safety And Sanitation
Cash Register
Product Knowledge
Retail Operations
Marketing
Food Services

Technology & software skills

Microsoft Office (Access, Excel, Outlook, PowerPoint, Word)
Spreadsheets
Inventory Management System
Property Management Systems
SAS (Software)
Markdown
Salesforce
Java (Programming Language)
Reporting Tools
Google Workspace

Employability skills

Customer Service
Communication
Sales
Management
Operations
Leadership
Cleanliness
Lifting Ability
Multitasking
Retail Sales

Source: Lightcast 2024.3; QCEW, non-QCEW, Self-Employed. Compiled by the North/Far North Center of Excellence for Labor Market Research.

First-Line Supervisors of Food Preparation and Serving Workers

Directly supervise and coordinate activities of workers engaged in preparing and serving food.

Sample of reported job titles:

Sample of reported job titles: Cafeteria Manager, Dietary Supervisor, Food and Nutrition Services Supervisor, Food Production Supervisor, Food Service Director, Food Service Supervisor, Kitchen Manager, Kitchen Supervisor

Tasks:

Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Resolve customer complaints regarding food service.
Compile and balance cash receipts at the end of the day or shift.
Present bills and accept payments.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Detailed Work Activities:

Manage food service operations or parts of operations.
Balance receipts.
Communicate with customers to resolve complaints or ensure satisfaction.
Process customer bills or payments.
Cut cooked or raw foods.

Work Context:

Indoors, Environmentally Controlled — 99% responded “Every day.”
Contact With Others — 85% responded “Constant contact with others.”
Physical Proximity — 82% responded “Very close (near touching).”
Deal With External Customers — 79% responded “Extremely important.”
Work With Work Group or Team — 71% responded “Extremely important.”
Frequency of Decision Making — 74% responded “Every day.”
Responsibility for Outcomes and Results — 60% responded “Very high responsibility.”
Spend Time Standing — 59% responded “Continually or almost continually.”
Face-to-Face Discussions — 71% responded “Every day.”
Importance of Being Exact or Accurate — 64% responded “Extremely important.”
Responsible for Others’ Health and Safety — 51% responded “Very high responsibility.”
Impact of Decisions on Co-workers or Company Results — 57% responded “Very important results.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 81% responded “Every day.”
Deal With Unpleasant or Angry People — 54% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 75% responded “Continually or almost continually.”
Coordinate or Lead Others — 63% responded “Very important.”
Freedom to Make Decisions — 55% responded “A lot of freedom.”
Telephone — 44% responded “Every day.”
Time Pressure — 43% responded “Every day.”
Spend Time Walking and Running — 44% responded “Continually or almost continually.”
Structured versus Unstructured Work — 42% responded “Some freedom.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 45% responded “Every day.”
Frequency of Conflict Situations — 37% responded “Once a week or more but not every day.”
Spend Time Making Repetitive Motions — 37% responded “More than half the time.”
Electronic Mail — 43% responded “Every day.”
Very Hot or Cold Temperatures — 57% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 34% responded “Extremely important.”
Duration of Typical Work Week — 42% responded “More than 40 hours.”
Letters and Memos — 51% responded “Once a week or more but not every day.”
Level of Competition — 42% responded “Moderately competitive.”
Consequence of Error — 35% responded “Extremely serious.”
Spend Time Bending or Twisting the Body — 37% responded “More than half the time.”
Indoors, Environmentally Controlled — 99% responded “Every day.”
Contact With Others — 85% responded “Constant contact with others.”
Physical Proximity — 82% responded “Very close (near touching).”
Deal With External Customers — 79% responded “Extremely important.”
Work With Work Group or Team — 71% responded “Extremely important.”
Frequency of Decision Making — 74% responded “Every day.”
Responsibility for Outcomes and Results — 60% responded “Very high responsibility.”
Spend Time Standing — 59% responded “Continually or almost continually.”
Face-to-Face Discussions — 71% responded “Every day.”
Importance of Being Exact or Accurate — 64% responded “Extremely important.”
Responsible for Others’ Health and Safety — 51% responded “Very high responsibility.”
Impact of Decisions on Co-workers or Company Results — 57% responded “Very important results.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 81% responded “Every day.”
Deal With Unpleasant or Angry People — 54% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 75% responded “Continually or almost continually.”
Coordinate or Lead Others — 63% responded “Very important.”
Freedom to Make Decisions — 55% responded “A lot of freedom.”
Telephone — 44% responded “Every day.”
Time Pressure — 43% responded “Every day.”
Spend Time Walking and Running — 44% responded “Continually or almost continually.”
Structured versus Unstructured Work — 42% responded “Some freedom.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 45% responded “Every day.”
Frequency of Conflict Situations — 37% responded “Once a week or more but not every day.”
Spend Time Making Repetitive Motions — 37% responded “More than half the time.”
Electronic Mail — 43% responded “Every day.”
Very Hot or Cold Temperatures — 57% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 34% responded “Extremely important.”
Duration of Typical Work Week — 42% responded “More than 40 hours.”
Letters and Memos — 51% responded “Once a week or more but not every day.”
Level of Competition — 42% responded “Moderately competitive.”
Consequence of Error — 35% responded “Extremely serious.”
Spend Time Bending or Twisting the Body — 37% responded “More than half the time.”

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First-Line Supervisors of Retail Sales Workers

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of reported job titles:

Sample of reported job titles: Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

Tasks:

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instruct staff on how to handle difficult and complicated sales.

Detailed Work Activities:

Answer customer questions about goods or services.
Greet customers, patrons, or visitors.
Supervise sales or support personnel.
Establish operational policies.
Examine condition of property or products.

Work Context:

Face-to-Face Discussions — 97% responded “Every day.”
Contact With Others — 85% responded “Constant contact with others.”
Telephone — 74% responded “Every day.”
Work With Work Group or Team — 78% responded “Extremely important.”
Indoors, Environmentally Controlled — 85% responded “Every day.”
Deal With External Customers — 71% responded “Extremely important.”
Coordinate or Lead Others — 63% responded “Extremely important.”
Freedom to Make Decisions — 47% responded “A lot of freedom.”
Frequency of Decision Making — 48% responded “Once a week or more but not every day.”
Time Pressure — 49% responded “Once a week or more but not every day.”
Structured versus Unstructured Work — 46% responded “A lot of freedom.”
Electronic Mail — 51% responded “Every day.”
Importance of Being Exact or Accurate — 41% responded “Very important.”
Impact of Decisions on Co-workers or Company Results — 37% responded “Very important results.”
Spend Time Standing — 35% responded “More than half the time.”
Responsible for Others’ Health and Safety — 49% responded “Very high responsibility.”
Responsibility for Outcomes and Results — 39% responded “Moderate responsibility.”
Physical Proximity — 68% responded “Moderately close (at arm’s length).”
Deal With Unpleasant or Angry People — 42% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 47% responded “Extremely important.”
Letters and Memos — 45% responded “Every day.”
Frequency of Conflict Situations — 37% responded “Once a week or more but not every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 45% responded “Continually or almost continually.”
Duration of Typical Work Week — 38% responded “More than 40 hours.”
Spend Time Walking and Running — 43% responded “Less than half the time.”
Face-to-Face Discussions — 97% responded “Every day.”
Contact With Others — 85% responded “Constant contact with others.”
Telephone — 74% responded “Every day.”
Work With Work Group or Team — 78% responded “Extremely important.”
Indoors, Environmentally Controlled — 85% responded “Every day.”
Deal With External Customers — 71% responded “Extremely important.”
Coordinate or Lead Others — 63% responded “Extremely important.”
Freedom to Make Decisions — 47% responded “A lot of freedom.”
Frequency of Decision Making — 48% responded “Once a week or more but not every day.”
Time Pressure — 49% responded “Once a week or more but not every day.”
Structured versus Unstructured Work — 46% responded “A lot of freedom.”
Electronic Mail — 51% responded “Every day.”
Importance of Being Exact or Accurate — 41% responded “Very important.”
Impact of Decisions on Co-workers or Company Results — 37% responded “Very important results.”
Spend Time Standing — 35% responded “More than half the time.”
Responsible for Others’ Health and Safety — 49% responded “Very high responsibility.”
Responsibility for Outcomes and Results — 39% responded “Moderate responsibility.”
Physical Proximity — 68% responded “Moderately close (at arm’s length).”
Deal With Unpleasant or Angry People — 42% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 47% responded “Extremely important.”
Letters and Memos — 45% responded “Every day.”
Frequency of Conflict Situations — 37% responded “Once a week or more but not every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 45% responded “Continually or almost continually.”
Duration of Typical Work Week — 38% responded “More than 40 hours.”
Spend Time Walking and Running — 43% responded “Less than half the time.”

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Food Service Managers

Plan, direct, or coordinate activities of an organization or department that serves food and beverages.

Sample of reported job titles:

Sample of reported job titles: Banquet Manager, Catering Manager, Food and Beverage Director, Food and Beverage Manager, Food Service Director, Food Service Manager, Food Service Supervisor, Kitchen Manager, Restaurant General Manager, Restaurant Manager

Tasks:

Keep records required by government agencies regarding sanitation or food subsidies.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Maintain food and equipment inventories, and keep inventory records.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Detailed Work Activities:

Monitor activities of individuals to ensure safety or compliance with rules.
Maintain regulatory or compliance documentation.
Maintain operational records.
Manage inventories of products or organizational resources.
Resolve customer complaints or problems.

Work Context:

Contact With Others — 88% responded “Constant contact with others.”
Face-to-Face Discussions — 80% responded “Every day.”
Responsible for Others’ Health and Safety — 80% responded “Very high responsibility.”
Work With Work Group or Team — 86% responded “Extremely important.”
Telephone — 69% responded “Every day.”
Electronic Mail — 80% responded “Every day.”
Frequency of Decision Making — 76% responded “Every day.”
Indoors, Environmentally Controlled — 85% responded “Every day.”
Responsibility for Outcomes and Results — 63% responded “Very high responsibility.”
Spend Time Standing — 61% responded “Continually or almost continually.”
Importance of Being Exact or Accurate — 49% responded “Extremely important.”
Deal With External Customers — 61% responded “Extremely important.”
Freedom to Make Decisions — 49% responded “A lot of freedom.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 73% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 47% responded “Very important results.”
Structured versus Unstructured Work — 41% responded “A lot of freedom.”
Deal With Unpleasant or Angry People — 43% responded “Every day.”
Physical Proximity — 59% responded “Moderately close (at arm’s length).”
Spend Time Making Repetitive Motions — 51% responded “Continually or almost continually.”
Spend Time Walking and Running — 46% responded “Continually or almost continually.”
Coordinate or Lead Others — 51% responded “Extremely important.”
Importance of Repeating Same Tasks — 42% responded “Extremely important.”
Time Pressure — 58% responded “Every day.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 54% responded “Every day.”
Duration of Typical Work Week — 51% responded “More than 40 hours.”
Frequency of Conflict Situations — 34% responded “Once a month or more but not every week.”
Letters and Memos — 32% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
Level of Competition — 37% responded “Extremely competitive.”
Spend Time Bending or Twisting the Body — 40% responded “Less than half the time.”
Contact With Others — 88% responded “Constant contact with others.”
Face-to-Face Discussions — 80% responded “Every day.”
Responsible for Others’ Health and Safety — 80% responded “Very high responsibility.”
Work With Work Group or Team — 86% responded “Extremely important.”
Telephone — 69% responded “Every day.”
Electronic Mail — 80% responded “Every day.”
Frequency of Decision Making — 76% responded “Every day.”
Indoors, Environmentally Controlled — 85% responded “Every day.”
Responsibility for Outcomes and Results — 63% responded “Very high responsibility.”
Spend Time Standing — 61% responded “Continually or almost continually.”
Importance of Being Exact or Accurate — 49% responded “Extremely important.”
Deal With External Customers — 61% responded “Extremely important.”
Freedom to Make Decisions — 49% responded “A lot of freedom.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 73% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 47% responded “Very important results.”
Structured versus Unstructured Work — 41% responded “A lot of freedom.”
Deal With Unpleasant or Angry People — 43% responded “Every day.”
Physical Proximity — 59% responded “Moderately close (at arm’s length).”
Spend Time Making Repetitive Motions — 51% responded “Continually or almost continually.”
Spend Time Walking and Running — 46% responded “Continually or almost continually.”
Coordinate or Lead Others — 51% responded “Extremely important.”
Importance of Repeating Same Tasks — 42% responded “Extremely important.”
Time Pressure — 58% responded “Every day.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 54% responded “Every day.”
Duration of Typical Work Week — 51% responded “More than 40 hours.”
Frequency of Conflict Situations — 34% responded “Once a month or more but not every week.”
Letters and Memos — 32% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
Level of Competition — 37% responded “Extremely competitive.”
Spend Time Bending or Twisting the Body — 40% responded “Less than half the time.”

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Chefs and Head Cooks

Direct and may participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts.

Sample of reported job titles:

Sample of reported job titles: Banquet Chef, Certified Executive Chef (CEC), Chef, Cook, Executive Chef (Ex Chef), Executive Sous Chef, Head Cook, Kitchen Manager, Pastry Chef, Sous Chef

Tasks:

Monitor sanitation practices to ensure that employees follow standards and regulations.
Check the quality of raw or cooked food products to ensure that standards are met.
Determine production schedules and staff requirements necessary to ensure timely delivery of services.
Check the quantity and quality of received products.
Supervise or coordinate activities of cooks or workers engaged in food preparation.

Detailed Work Activities:

Monitor activities of individuals to ensure safety or compliance with rules.
Check quality of foods or supplies.
Coordinate timing of food production activities.
Coordinate activities of food service staff.
Create new recipes or food presentations.

Work Context:

Electronic Mail — 90% responded “Every day.”
Telephone — 89% responded “Every day.”
Face-to-Face Discussions — 86% responded “Every day.”
Time Pressure — 90% responded “Every day.”
Spend Time Standing — 83% responded “Continually or almost continually.”
Contact With Others — 76% responded “Constant contact with others.”
Indoors, Environmentally Controlled — 79% responded “Every day.”
Work With Work Group or Team — 64% responded “Extremely important.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 76% responded “Continually or almost continually.”
Duration of Typical Work Week — 79% responded “More than 40 hours.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 69% responded “Every day.”
Frequency of Decision Making — 69% responded “Every day.”
Spend Time Making Repetitive Motions — 59% responded “Continually or almost continually.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 62% responded “Every day.”
Very Hot or Cold Temperatures — 64% responded “Every day.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 72% responded “Every day.”
Deal With External Customers — 45% responded “Extremely important.”
Importance of Being Exact or Accurate — 55% responded “Very important.”
Physical Proximity — 45% responded “Moderately close (at arm’s length).”
Responsibility for Outcomes and Results — 43% responded “Very high responsibility.”
Responsible for Others’ Health and Safety — 45% responded “Very high responsibility.”
Spend Time Walking and Running — 61% responded “Continually or almost continually.”
Coordinate or Lead Others — 41% responded “Very important.”
Impact of Decisions on Co-workers or Company Results — 52% responded “Very important results.”
Letters and Memos — 41% responded “Every day.”
Frequency of Conflict Situations — 48% responded “Once a week or more but not every day.”
Level of Competition — 41% responded “Extremely competitive.”
Deal With Unpleasant or Angry People — 38% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 48% responded “Very important.”
Freedom to Make Decisions — 38% responded “Some freedom.”
Exposed to Hazardous Equipment — 59% responded “Every day.”
Spend Time Bending or Twisting the Body — 34% responded “Continually or almost continually.”
Structured versus Unstructured Work — 43% responded “Some freedom.”
Exposed to Contaminants — 45% responded “Every day.”
Cramped Work Space, Awkward Positions — 28% responded “Every day.”
Consequence of Error — 26% responded “Very serious.”
Extremely Bright or Inadequate Lighting — 45% responded “Every day.”
Public Speaking — 34% responded “Once a month or more but not every week.”
Exposed to Hazardous Conditions — 34% responded “Every day.”
Indoors, Not Environmentally Controlled — 24% responded “Every day.”
Electronic Mail — 90% responded “Every day.”
Telephone — 89% responded “Every day.”
Face-to-Face Discussions — 86% responded “Every day.”
Time Pressure — 90% responded “Every day.”
Spend Time Standing — 83% responded “Continually or almost continually.”
Contact With Others — 76% responded “Constant contact with others.”
Indoors, Environmentally Controlled — 79% responded “Every day.”
Work With Work Group or Team — 64% responded “Extremely important.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 76% responded “Continually or almost continually.”
Duration of Typical Work Week — 79% responded “More than 40 hours.”
Exposed to Minor Burns, Cuts, Bites, or Stings — 69% responded “Every day.”
Frequency of Decision Making — 69% responded “Every day.”
Spend Time Making Repetitive Motions — 59% responded “Continually or almost continually.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 62% responded “Every day.”
Very Hot or Cold Temperatures — 64% responded “Every day.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 72% responded “Every day.”
Deal With External Customers — 45% responded “Extremely important.”
Importance of Being Exact or Accurate — 55% responded “Very important.”
Physical Proximity — 45% responded “Moderately close (at arm’s length).”
Responsibility for Outcomes and Results — 43% responded “Very high responsibility.”
Responsible for Others’ Health and Safety — 45% responded “Very high responsibility.”
Spend Time Walking and Running — 61% responded “Continually or almost continually.”
Coordinate or Lead Others — 41% responded “Very important.”
Impact of Decisions on Co-workers or Company Results — 52% responded “Very important results.”
Letters and Memos — 41% responded “Every day.”
Frequency of Conflict Situations — 48% responded “Once a week or more but not every day.”
Level of Competition — 41% responded “Extremely competitive.”
Deal With Unpleasant or Angry People — 38% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 48% responded “Very important.”
Freedom to Make Decisions — 38% responded “Some freedom.”
Exposed to Hazardous Equipment — 59% responded “Every day.”
Spend Time Bending or Twisting the Body — 34% responded “Continually or almost continually.”
Structured versus Unstructured Work — 43% responded “Some freedom.”
Exposed to Contaminants — 45% responded “Every day.”
Cramped Work Space, Awkward Positions — 28% responded “Every day.”
Consequence of Error — 26% responded “Very serious.”
Extremely Bright or Inadequate Lighting — 45% responded “Every day.”
Public Speaking — 34% responded “Once a month or more but not every week.”
Exposed to Hazardous Conditions — 34% responded “Every day.”
Indoors, Not Environmentally Controlled — 24% responded “Every day.”

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Meeting, Convention, and Event Planners

Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.

Sample of reported job titles:

Sample of reported job titles: Catering Director, Conference Planner, Conference Planning Manager, Conference Services Director, Conference Services Manager, Convention Services Director, Convention Services Manager (CSM), Event Coordinator, Events Manager, Special Events Coordinator

Tasks:

Consult with customers to determine objectives and requirements for events, such as meetings, conferences, and conventions.
Review event bills for accuracy and approve payment.
Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security.
Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
Confer with staff at a chosen event site to coordinate details.

Detailed Work Activities:

Correspond with customers to answer questions or resolve complaints.
Authorize financial actions.
Verify accuracy of records.
Organize special events.
Confer with personnel to coordinate business operations.

Work Context:

Telephone — 94% responded “Every day.”
Contact With Others — 93% responded “Constant contact with others.”
Face-to-Face Discussions — 91% responded “Every day.”
Electronic Mail — 88% responded “Every day.”
Work With Work Group or Team — 86% responded “Extremely important.”
Deal With External Customers — 86% responded “Extremely important.”
Structured versus Unstructured Work — 80% responded “A lot of freedom.”
Coordinate or Lead Others — 76% responded “Extremely important.”
Time Pressure — 74% responded “Every day.”
Freedom to Make Decisions — 61% responded “A lot of freedom.”
Frequency of Decision Making — 64% responded “Every day.”
Indoors, Environmentally Controlled — 84% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 44% responded “Important results.”
Letters and Memos — 54% responded “Every day.”
Importance of Being Exact or Accurate — 30% responded “Extremely important.”
Level of Competition — 22% responded “Moderately competitive.”
Responsibility for Outcomes and Results — 19% responded “High responsibility.”
Physical Proximity — 28% responded “Moderately close (at arm’s length).”
Spend Time Making Repetitive Motions — 54% responded “Continually or almost continually.”
Spend Time Sitting — 42% responded “Continually or almost continually.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 19% responded “Every day.”
Duration of Typical Work Week
Frequency of Conflict Situations — 41% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 64% responded “Important.”
Responsible for Others’ Health and Safety — 27% responded “Limited responsibility.”
Deal With Unpleasant or Angry People — 26% responded “Once a year or more but not every month.”
Spend Time Standing
In an Enclosed Vehicle or Equipment — 28% responded “Never.”
Telephone — 94% responded “Every day.”
Contact With Others — 93% responded “Constant contact with others.”
Face-to-Face Discussions — 91% responded “Every day.”
Electronic Mail — 88% responded “Every day.”
Work With Work Group or Team — 86% responded “Extremely important.”
Deal With External Customers — 86% responded “Extremely important.”
Structured versus Unstructured Work — 80% responded “A lot of freedom.”
Coordinate or Lead Others — 76% responded “Extremely important.”
Time Pressure — 74% responded “Every day.”
Freedom to Make Decisions — 61% responded “A lot of freedom.”
Frequency of Decision Making — 64% responded “Every day.”
Indoors, Environmentally Controlled — 84% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 44% responded “Important results.”
Letters and Memos — 54% responded “Every day.”
Importance of Being Exact or Accurate — 30% responded “Extremely important.”
Level of Competition — 22% responded “Moderately competitive.”
Responsibility for Outcomes and Results — 19% responded “High responsibility.”
Physical Proximity — 28% responded “Moderately close (at arm’s length).”
Spend Time Making Repetitive Motions — 54% responded “Continually or almost continually.”
Spend Time Sitting — 42% responded “Continually or almost continually.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 19% responded “Every day.”
Duration of Typical Work Week
Frequency of Conflict Situations — 41% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 64% responded “Important.”
Responsible for Others’ Health and Safety — 27% responded “Limited responsibility.”
Deal With Unpleasant or Angry People — 26% responded “Once a year or more but not every month.”
Spend Time Standing
In an Enclosed Vehicle or Equipment — 28% responded “Never.”

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First-Line Supervisors of Personal Service Workers

Supervise and coordinate activities of personal service workers.

Sample of reported job titles:

Sample of reported job titles: Adult Family Home Program Manager, Aquatics Supervisor, Bar and Restaurant Manager, Clinical Care Coordinator, Clinical Coordinator, Clinical Services Program Manager, Direct Care Supervisor, Housekeeping Supervisor, Resident Care Supervisor

Tasks:

Train workers in proper operational procedures and functions and explain company policies.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Recruit and hire staff members.
Resolve customer complaints regarding worker performance or services rendered.

Detailed Work Activities:

Assign duties or work schedules to employees.
Evaluate employee performance.
Explain regulations, policies, or procedures.
Resolve customer complaints or problems.
Perform human resources activities.

Work Context:

Contact With Others — 100% responded “Constant contact with others.”
Responsibility for Outcomes and Results — 97% responded “Very high responsibility.”
Telephone — 84% responded “Every day.”
Work With Work Group or Team — 83% responded “Extremely important.”
Structured versus Unstructured Work — 81% responded “A lot of freedom.”
Coordinate or Lead Others
Importance of Being Exact or Accurate — 80% responded “Extremely important.”
Indoors, Environmentally Controlled
Impact of Decisions on Co-workers or Company Results — 81% responded “Very important results.”
Freedom to Make Decisions
Face-to-Face Discussions
Frequency of Decision Making — 66% responded “Every day.”
Responsible for Others’ Health and Safety
Electronic Mail — 86% responded “Every day.”
Time Pressure — 18% responded “Once a week or more but not every day.”
Duration of Typical Work Week
Sounds, Noise Levels Are Distracting or Uncomfortable — 17% responded “Once a month or more but not every week.”
Deal With External Customers
Physical Proximity — 22% responded “Moderately close (at arm’s length).”
Deal With Unpleasant or Angry People — 29% responded “Once a month or more but not every week.”
Consequence of Error — 31% responded “Fairly serious.”
Frequency of Conflict Situations — 14% responded “Once a month or more but not every week.”
Letters and Memos — 34% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 18% responded “Very important.”
Exposed to Disease or Infections — 17% responded “Every day.”
Spend Time Sitting — 34% responded “About half the time.”
Spend Time Standing — 13% responded “Continually or almost continually.”
Contact With Others — 100% responded “Constant contact with others.”
Responsibility for Outcomes and Results — 97% responded “Very high responsibility.”
Telephone — 84% responded “Every day.”
Work With Work Group or Team — 83% responded “Extremely important.”
Structured versus Unstructured Work — 81% responded “A lot of freedom.”
Coordinate or Lead Others
Importance of Being Exact or Accurate — 80% responded “Extremely important.”
Indoors, Environmentally Controlled
Impact of Decisions on Co-workers or Company Results — 81% responded “Very important results.”
Freedom to Make Decisions
Face-to-Face Discussions
Frequency of Decision Making — 66% responded “Every day.”
Responsible for Others’ Health and Safety
Electronic Mail — 86% responded “Every day.”
Time Pressure — 18% responded “Once a week or more but not every day.”
Duration of Typical Work Week
Sounds, Noise Levels Are Distracting or Uncomfortable — 17% responded “Once a month or more but not every week.”
Deal With External Customers
Physical Proximity — 22% responded “Moderately close (at arm’s length).”
Deal With Unpleasant or Angry People — 29% responded “Once a month or more but not every week.”
Consequence of Error — 31% responded “Fairly serious.”
Frequency of Conflict Situations — 14% responded “Once a month or more but not every week.”
Letters and Memos — 34% responded “Once a week or more but not every day.”
Importance of Repeating Same Tasks — 18% responded “Very important.”
Exposed to Disease or Infections — 17% responded “Every day.”
Spend Time Sitting — 34% responded “About half the time.”
Spend Time Standing — 13% responded “Continually or almost continually.”

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Lodging Managers

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

Sample of reported job titles:

Sample of reported job titles: Bed and Breakfast Innkeeper, Front Desk Manager, Front Office Director, Front Office Manager, Guest Relations Manager, Guest Services Manager, Hotel Manager, Night Manager, Resort Manager, Rooms Director

Tasks:

Answer inquiries pertaining to hotel policies and services, and resolve occupants’ complaints.
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Confer and cooperate with other managers to ensure coordination of hotel activities.
Greet and register guests.
Monitor the revenue activity of the hotel or facility.

Detailed Work Activities:

Provide basic information to guests, visitors, or clients.
Resolve customer complaints or problems.
Manage organizational or project budgets.
Confer with organizational members to accomplish work activities.
Monitor flow of cash or other resources.

Work Context:

Electronic Mail — 92% responded “Every day.”
Telephone — 92% responded “Every day.”
Contact With Others — 89% responded “Constant contact with others.”
Face-to-Face Discussions — 92% responded “Every day.”
Work With Work Group or Team — 80% responded “Extremely important.”
Structured versus Unstructured Work — 66% responded “A lot of freedom.”
Frequency of Decision Making — 80% responded “Every day.”
Responsibility for Outcomes and Results — 64% responded “Very high responsibility.”
Coordinate or Lead Others — 71% responded “Extremely important.”
Freedom to Make Decisions — 60% responded “A lot of freedom.”
Impact of Decisions on Co-workers or Company Results — 60% responded “Very important results.”
Deal With External Customers — 69% responded “Extremely important.”
Time Pressure — 58% responded “Every day.”
Letters and Memos — 44% responded “Every day.”
Duration of Typical Work Week — 59% responded “More than 40 hours.”
Responsible for Others’ Health and Safety — 80% responded “High responsibility.”
Importance of Being Exact or Accurate — 43% responded “Extremely important.”
Importance of Repeating Same Tasks — 15% responded “Important.”
Indoors, Environmentally Controlled — 77% responded “Every day.”
Frequency of Conflict Situations — 46% responded “Once a week or more but not every day.”
Public Speaking — 31% responded “Every day.”
Deal With Unpleasant or Angry People — 37% responded “Once a month or more but not every week.”
Level of Competition — 52% responded “Moderately competitive.”
Spend Time Sitting — 45% responded “About half the time.”
Spend Time Standing — 42% responded “About half the time.”
Electronic Mail — 92% responded “Every day.”
Telephone — 92% responded “Every day.”
Contact With Others — 89% responded “Constant contact with others.”
Face-to-Face Discussions — 92% responded “Every day.”
Work With Work Group or Team — 80% responded “Extremely important.”
Structured versus Unstructured Work — 66% responded “A lot of freedom.”
Frequency of Decision Making — 80% responded “Every day.”
Responsibility for Outcomes and Results — 64% responded “Very high responsibility.”
Coordinate or Lead Others — 71% responded “Extremely important.”
Freedom to Make Decisions — 60% responded “A lot of freedom.”
Impact of Decisions on Co-workers or Company Results — 60% responded “Very important results.”
Deal With External Customers — 69% responded “Extremely important.”
Time Pressure — 58% responded “Every day.”
Letters and Memos — 44% responded “Every day.”
Duration of Typical Work Week — 59% responded “More than 40 hours.”
Responsible for Others’ Health and Safety — 80% responded “High responsibility.”
Importance of Being Exact or Accurate — 43% responded “Extremely important.”
Importance of Repeating Same Tasks — 15% responded “Important.”
Indoors, Environmentally Controlled — 77% responded “Every day.”
Frequency of Conflict Situations — 46% responded “Once a week or more but not every day.”
Public Speaking — 31% responded “Every day.”
Deal With Unpleasant or Angry People — 37% responded “Once a month or more but not every week.”
Level of Competition — 52% responded “Moderately competitive.”
Spend Time Sitting — 45% responded “About half the time.”
Spend Time Standing — 42% responded “About half the time.”

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Interior Designers

Plan, design, and furnish the internal space of rooms or buildings. Design interior environments or create physical layouts that are practical, aesthetic, and conducive to the intended purposes. May specialize in a particular field, style, or phase of interior design.

Sample of reported job titles:

Sample of reported job titles: Certified Kitchen Designer, Color and Materials Designer, Commercial Interior Designer, Decorating Consultant, Designer, Interior Decorator, Interior Design Consultant, Interior Design Coordinator, Interior Designer, Registered Interior Designer

Tasks:

Design plans to be safe and to be compliant with the American Disabilities Act (ADA).
Use computer-aided drafting (CAD) and related software to produce construction documents.
Research health and safety code requirements to inform design.
Confer with client to determine factors affecting planning of interior environments, such as budget, architectural preferences, purpose, and function.
Advise client on interior design factors, such as space planning, layout and use of furnishings or equipment, and color coordination.

Detailed Work Activities:

Plan facility layouts or designs.
Coordinate construction or installation activities.
Inspect facilities or sites to determine if they meet specifications or standards.
Draw detailed or technical illustrations.
Confer with clients to determine needs.

Work Context:

Electronic Mail — 96% responded “Every day.”
Telephone — 88% responded “Every day.”
Face-to-Face Discussions — 79% responded “Every day.”
Contact With Others — 72% responded “Constant contact with others.”
Work With Work Group or Team — 67% responded “Extremely important.”
Indoors, Environmentally Controlled — 78% responded “Every day.”
Importance of Being Exact or Accurate — 44% responded “Extremely important.”
Time Pressure — 44% responded “Once a week or more but not every day.”
Spend Time Sitting — 60% responded “More than half the time.”
Duration of Typical Work Week — 52% responded “More than 40 hours.”
Deal With External Customers — 40% responded “Very important.”
Structured versus Unstructured Work — 56% responded “Some freedom.”
Freedom to Make Decisions — 48% responded “Some freedom.”
Level of Competition — 42% responded “Highly competitive.”
Letters and Memos — 33% responded “Every day.”
Coordinate or Lead Others — 52% responded “Very important.”
Frequency of Decision Making — 38% responded “Every day.”
Physical Proximity — 46% responded “Moderately close (at arm’s length).”
Impact of Decisions on Co-workers or Company Results — 52% responded “Important results.”
Responsibility for Outcomes and Results — 42% responded “High responsibility.”
Electronic Mail — 96% responded “Every day.”
Telephone — 88% responded “Every day.”
Face-to-Face Discussions — 79% responded “Every day.”
Contact With Others — 72% responded “Constant contact with others.”
Work With Work Group or Team — 67% responded “Extremely important.”
Indoors, Environmentally Controlled — 78% responded “Every day.”
Importance of Being Exact or Accurate — 44% responded “Extremely important.”
Time Pressure — 44% responded “Once a week or more but not every day.”
Spend Time Sitting — 60% responded “More than half the time.”
Duration of Typical Work Week — 52% responded “More than 40 hours.”
Deal With External Customers — 40% responded “Very important.”
Structured versus Unstructured Work — 56% responded “Some freedom.”
Freedom to Make Decisions — 48% responded “Some freedom.”
Level of Competition — 42% responded “Highly competitive.”
Letters and Memos — 33% responded “Every day.”
Coordinate or Lead Others — 52% responded “Very important.”
Frequency of Decision Making — 38% responded “Every day.”
Physical Proximity — 46% responded “Moderately close (at arm’s length).”
Impact of Decisions on Co-workers or Company Results — 52% responded “Important results.”
Responsibility for Outcomes and Results — 42% responded “High responsibility.”

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First-Line Supervisors of Gambling Services Workers

Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.

Sample of reported job titles:

Sample of reported job titles: Casino Manager, Casino Shift Manager (CSM), Floor Supervisor, Pit Boss, Pit Supervisor, Slot Floor Person, Slot Shift Manager, Slot Shift Supervisor, Slot Supervisor, Table Games Supervisor

Tasks:

Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Perform paperwork required for monetary transactions.
Respond to and resolve patrons’ complaints.
Greet customers and ask about the quality of service they are receiving.

Detailed Work Activities:

Monitor operational quality or safety.
Communicate with management or other staff to resolve problems.
Monitor patron activities to identify problems or potential problems.
Maintain financial or account records.
Greet customers, patrons, or visitors.

Work Context:

Deal With External Customers — 92% responded “Extremely important.”
Contact With Others — 92% responded “Constant contact with others.”
Indoors, Environmentally Controlled — 96% responded “Every day.”
Work With Work Group or Team — 80% responded “Extremely important.”
Electronic Mail — 83% responded “Every day.”
Importance of Being Exact or Accurate — 64% responded “Extremely important.”
Physical Proximity — 56% responded “Very close (near touching).”
Face-to-Face Discussions — 68% responded “Every day.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 72% responded “Every day.”
Deal With Unpleasant or Angry People — 55% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 61% responded “Very important results.”
Importance of Repeating Same Tasks — 66% responded “Extremely important.”
Frequency of Conflict Situations — 62% responded “Every day.”
Responsibility for Outcomes and Results — 46% responded “Very high responsibility.”
Frequency of Decision Making — 61% responded “Every day.”
Spend Time Standing — 49% responded “More than half the time.”
Time Pressure — 59% responded “Every day.”
Spend Time Walking and Running — 37% responded “About half the time.”
Coordinate or Lead Others — 45% responded “Very important.”
Telephone — 22% responded “Never.”
Freedom to Make Decisions — 31% responded “Some freedom.”
Exposed to Contaminants — 58% responded “Every day.”
Structured versus Unstructured Work — 30% responded “Some freedom.”
Responsible for Others’ Health and Safety — 33% responded “Moderate responsibility.”
Level of Competition — 31% responded “Highly competitive.”
Duration of Typical Work Week — 63% responded “40 hours.”
Letters and Memos — 31% responded “Every day.”
Consequence of Error — 30% responded “Extremely serious.”
Spend Time Making Repetitive Motions — 35% responded “About half the time.”

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